Question 1

What types of saunas does Thermopia sell?

Accepted Answer

Thermopia offers a carefully curated selection of premium saunas across four main categories: indoor traditional saunas, outdoor barrel saunas, infrared cabins, and hybrid models that combine traditional steam heat with infrared technology.

Question 2

How long does delivery take?

Accepted Answer

Our saunas are shipped factory-direct from overseas manufacturers via international sea freight. From the time of order confirmation, please allow 30 to 60 business days for delivery.

Question 3

Do you offer free shipping?

Accepted Answer

Yes. Thermopia offers free shipping on all orders to qualifying addresses. Standard delivery is curbside LTL freight.

Question 4

How are saunas delivered?

Accepted Answer

All Thermopia saunas are delivered via LTL freight carrier. The carrier will contact you to schedule a delivery appointment. Standard delivery is curbside.

Question 5

Do I need an electrician to install my sauna?

Accepted Answer

Yes, in most cases. The majority of traditional and infrared saunas require a dedicated 240V electrical circuit, which must be installed by a licensed electrician.

Question 6

What is your return policy?

Accepted Answer

We accept returns within 30 days of delivery on eligible items that are unused, unassembled, and in their original packaging. A 15% restocking fee applies.

Question 7

Can I cancel my order?

Accepted Answer

Orders can be cancelled within 24 hours of placement, provided they have not yet been submitted to our supplier.

Question 8

What should I do if my sauna arrives damaged?

Accepted Answer

Inspect the packaging and unit before the driver leaves. Note any damage on the delivery receipt before signing, then contact us within 3 days of delivery with photos.

Question 9

Do your saunas come with a warranty?

Accepted Answer

Yes. All Thermopia saunas are sold with a manufacturer's warranty covering defects in materials and workmanship. Warranty terms vary by product and are listed on each product page.

Question 10

Can I customise my sauna?

Accepted Answer

Limited customisation options are available on select models, including wood type preferences and accessory packages.

Question 11

What is the difference between an infrared sauna and a traditional sauna?

Accepted Answer

A traditional sauna heats the air to 70–100°C with a stove. An infrared sauna uses radiant heaters to warm the body directly at lower temperatures (45–60°C).

Question 12

Are your saunas suitable for outdoor use?

Accepted Answer

Yes. Many models are designed and rated for outdoor installation, including our barrel sauna range. Each product listing states whether the unit is approved for outdoor use.

Question 13

What payment methods do you accept?

Accepted Answer

Thermopia accepts all major credit and debit cards, as well as PayPal, processed securely through the Shopify checkout.

Question 14

How do I contact Thermopia?

Accepted Answer

The best way to reach us is by email at support@thermopia.com. Our team aims to respond to all enquiries within one business day.

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