Privacy Policy

Thermopia ("we", "us", "our") is committed to protecting your personal information and your right to privacy. This Privacy Policy explains what data we collect, how we use it, and what rights you have in relation to it.

What Information We Collect

When you visit our website or place an order, we may collect the following types of personal information:

• Contact and identity information: name, email address, phone number, billing address, and shipping address
• Payment information: payment card details processed securely by our payment processors — we do not store card numbers on our systems
• Order information: products purchased, order history, and correspondence related to your order
• Technical data: IP address, browser type, device information, and pages visited, collected automatically via cookies and analytics tools

How We Use Your Information

We use the information we collect to:

• Process and fulfil your orders, including coordinating shipping and handling post-sale enquiries
• Communicate with you about your order, delivery updates, and support requests
• Send marketing communications where you have given your explicit consent — you may opt out at any time by clicking "unsubscribe" in any marketing email or contacting us at support@thermopia.com
• Improve our website and services through aggregate analytics data
• Comply with legal obligations where required

We do not sell, rent, or trade your personal information to third parties for their own marketing purposes.

Cookies and Analytics

Our website uses cookies — small text files stored on your device — to support website functionality, remember your preferences, and collect anonymised analytics data. We use analytics tools (such as Google Analytics) to understand how visitors interact with our site. You may disable cookies in your browser settings; however, some features of our site may not function correctly without them.

Third-Party Services

We use the following trusted third-party services that may process your personal data on our behalf:

• Shopify — our e-commerce platform, which handles website hosting, checkout, and order management
• Payment processors — including Shopify Payments and PayPal, which handle all payment transactions via PCI-compliant infrastructure
• Shipping and logistics partners — who receive your name and delivery address in order to fulfil your order

These providers are contractually obligated to use your data only for the purposes of providing services to us and to maintain appropriate security standards.

Your Rights

Depending on your location, you may have the right to:

• Access the personal data we hold about you
• Correct inaccurate or incomplete information
• Request deletion of your personal data, subject to any legal obligations we have to retain it
• Opt out of marketing communications at any time
• Data portability — receive a copy of your data in a structured, machine-readable format

To exercise any of these rights, please email us at support@thermopia.com. We will respond to all requests within 30 days.

Data Security

We take reasonable technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse. All transactions are transmitted over SSL-encrypted connections.

Changes to This Policy

We may update this Privacy Policy from time to time. The most current version will always be available on this page, with the effective date noted at the top. Continued use of our website following any update constitutes acceptance of the revised policy.

Contact

For any privacy-related questions or requests, please contact us at support@thermopia.com.